Helping clients realise the best possible results is as much about how we work as what we do. From the start, Novacroft has been about working together, aiming high, being caring and having fun and this ethos still spurs the learning and loyalty that serve everyone well.
Novacroft is different to the big corporates and what we’re doing with them is not a typical outsourced programme because we’re creating a special relationship with the Novacroft team
Novacroft has provided services for us around concessionary schemes and contact centre and web services and I think they delivered quality services at a good price and that we got value for money
Novacroft’s vision and growth plans are very exciting for us because we’re the ones who’ll be driving them – that’s why I enjoy working here, because I know I can play a part in helping to make it happen
When the Mayor of London announced a new 60+ Oyster card at short notice to fulfil an election promise, Novacroft pulled out all the stops to make sure the scheme was up and running by the widely-publicised launch date
We care about our clients and always have their best interests at heart, even if it means suggesting something that might not be the most beneficial for Novacroft – it’s how we build trust and ensure longevity of relationships with clients
The team at Novacroft was great fun to work with and I really felt the passion for their business which you see a lot less in other more corporate businesses