Tracey Cunnington - Marketing Assistant

Scheduling star’s energy, will and determination wins him the trip of a lifetime

Novacroft has crowned Scheduling Analyst Mitchell Pink as its Superhero at the company’s annual team recognition event, where a whole host of leading lights of the past year were recognised.

Novacroft launched its annual awards programme in 2011, when the economy was volatile, as a springboard to thrive through truly harnessing teamwork to drive operational excellence. Five years on, the team at the software solutions specialist has grown to over 250,  yet the fundamental aims of recognising and rewarding the most deserving team members and inspiring achievement remain, culminating every spring in the crowning of Novacroft’s Superhero at the annual Novacroft Group Superhero Awards.

Awards categories for 2015 and the winners, each bagging £250 for their efforts, included Collaboration (Rachel Thayanithy, Business Analyst); Unsung Hero (Sam Organ, Development Support Analyst); Energy, Will and Determination (Mitchell Pink, Scheduling Analyst); Team of the Year (Production); Best Cost Saving/Improvement (Vicki Johnston, HR Advisor); Making Things Happen (Sian Hallissey, Account Manager) and Customer Service (Mae Fox, Contact Centre Agent).

Mitchell, who works to schedule, manage and analyse shift patterns within Novacroft’s growing contact centre,  went on to be crowned Novacroft’s ultimate champion, being rewarded with an all-expenses-paid five night trip on safari in Kenya, with a guest.

Tina Hand, Head of Operations at Novacroft, said:

Mitchell is a compassionate and supportive team player, who has embraced every opportunity with both hands, never faltering in his commitment and desire to succeed. We’re extremely proud of him.

Mitchell, who has been with Novacroft since 2014, was thrilled to be recognised:

To win was amazing. I didn’t know what to say. I was so touched. Then I had the dread of speaking in front of everyone! People were chanting my name on the balcony! It was awesome.The amount of people that hugged me and shook my hand… To me, the fact that people said I deserved it meant more than winning.

My fiancé and I are planning to use the holiday to Kenya as our honeymoon, and we’re looking at possibly getting married there too. I’m going to use the £250 Energy, Will and Determination prize to buy a camera for the trip. This prize, these awards, they’ve made a difference to our lives.  Not only is it awesome that I won, but the way we’re going to use the prize is making it mean so much more to me. Novacroft has got it right, it really has.