We want 1,000 diverse team members who feel they belong, have a sense of purpose and make a meaningful difference to our client customers and our clients. Novacroft team members will have benefitted from opportunities that equip them for the Future of Work as we approach 2030 and the emergence of the 4th Industrial Revolution.

As a ‘People-First’ organisation, our valued team members see their role with Novacroft as a pathway to a great career where they can make a difference. We are always looking for amazing talent and individuals who want to make a difference. We find that once people become team members at Novacroft, their career goes from strength to strength. 285 team members have been promoted to at least 2 levels above their entry-level since joining Novacroft. This hasn’t happened by accident, as we believe there is something uniquely brilliant in everyone.

View our vacancies

I am glad I have the opportunity to work from home for such a caring company


It’s great to work for a company shaping the future

We’re a growing business with exciting ambitions to grow. From our Client Success Team to Software Delivery and Business Improvement to Finance and HR, you could well find we’re the perfect place to realise your ambitions too.

92% team members feel they belong (Oct 2020)

94% are happy at Novacroft (Oct 2020)

We aim to be a great place to work when it comes to pay and benefits and offer industry-leading salaries, and a range of extras from pensions and private healthcare to an employee helpline and discounts at hundreds of high street stores.


Here are some of the goodies team members enjoy….

Pension schemes
Everyone can join our Group Pension scheme after three months with us and we’re all enrolled automatically onto The People’s Pension scheme from the start, unless we choose to opt out.

Private healthcare
We have a corporate private healthcare scheme that everyone can join after six months with us.

Novacroft ‘SuperNova’ Rewards
This scheme gives team members access to discounts at hundreds of stores as well as on gym membership.

Employee Assistance Programme
For helpful information on work/life issues and a 24/7 confidential expert helpline.

Childcare vouchers
Vouchers can be used towards the cost of care for children up to the age of 15

Bonus scheme
Our bonus scheme is linked to our appraisal process, with those who achieve their objectives being considered for a bonus payment when the business has done well too.

Your birthday off

We help every team member celebrate their birthday with a day off work – in addition to annual holiday entitlement!

Above all, we want to help people realise their potential. Whether that’s through learning more every day doing their job, being given new challenges to rise to or developing new skills on specialist courses. Because we believe becoming better versions of ourselves makes life more interesting. And because we always prefer to promote from within.

77% of team members take courses each year to develop their skills and knowledge

My long-term future is here: there are possibilities for me to progress and I have been encouraged to get more qualifications – I currently spend a day a month at university on a leadership and management course


Here’s how we help team members get where they want to go….

Building your career
Four times a year everyone here has the chance to sit down and talk with their manager about their job, what’s been going well, how they think they could get even better and where they see their future. Together, they’ll set some goals for the coming months and agree how best to reach them.

Gaining new skills
We’re keen for all team members to get the knowledge and skills they need to do their current job brilliantly or to move up to the next level if that’s their goal.

  • We run in-house training for Contact Centre and Production team members, enabling many to get nationally-recognised NVQ qualifications
  • All our team leaders are currently taking an Institute of Leadership and Management course at Northampton University
  • Our software developers and testers are forever popping out for a few days of intensive training in the latest technology and standards
  • Our Compliance and Business Improvement team attends an array of annual courses to keep up to speed with the latest national and international standards
  • If someone flags up a skills gap they’re invited to find a course to fill it – and we’ll fund it.

You’ll find us at Lakeside House, in our light and bright open plan offices with their colourful breakout areas and well-equipped meeting rooms. We’re just a few miles from the M1 and Northampton station and there’s plenty of parking for team members and visitors. To protect our team and in line with Government advice, we have been working remotely since March 2020.


Lakeside House, The Lakes, Bedford Road, Northampton, NN4 7HD

Find us at Lakeside House

By road
3 miles from Northampton train station
4.5 miles from the M1
20 miles from Milton Keynes

By rail
14 minutes from Milton Keynes
33 minutes from Coventry
58 minutes from London (Euston)

By bus
Buses run regularly from Northampton to The Lakes – routes 4 and 23 from the railway station and 41, 43 and 51 from the bus station.