Our People-First mission

We’re a growing business with exciting ambitions to grow. From our Client Success Team to Software Delivery and Business Improvement to Finance and HR, you could well find we’re the perfect place to realise your ambitions too.

92% team members feel they belong (Oct 2020)

94% are happy at Novacroft (Oct 2020)

Here are some of the goodies team members enjoy….

Pension schemes
Everyone can join our Group Pension scheme after three months with us and we’re all enrolled automatically onto The People’s Pension scheme from the start, unless we choose to opt out.

Novacroft ‘SuperNova’ Rewards
This scheme gives team members access to discounts at hundreds of stores as well as on gym membership.

Employee Assistance Programme
For helpful information on work/life issues and a 24/7 confidential expert helpline.

Childcare vouchers
Vouchers can be used towards the cost of care for children up to the age of 15

Your birthday off

We help every team member celebrate their birthday with a day off work – in addition to annual holiday entitlement!

Above all, we want to help people realise their potential. Whether that’s through learning more every day doing their job, being given new challenges to rise to or developing new skills on specialist courses. Because we believe becoming better versions of ourselves makes life more interesting. And because we always prefer to promote from within.

77% of team members take courses each year to develop their skills and knowledge

My long-term future is here: there are possibilities for me to progress and I have been encouraged to get more qualifications – I currently spend a day a month at university on a leadership and management course

Here’s how we help team members get where they want to go….

Building your career
Four times a year everyone here has the chance to sit down and talk with their manager about their job, what’s been going well, how they think they could get even better and where they see their future. Together, they’ll set some goals for the coming months and agree how best to reach them.

Gaining new skills
We’re keen for all team members to get the knowledge and skills they need to do their current job brilliantly or to move up to the next level if that’s their goal.

• We run in-house training for Contact Centre and Production team members, enabling many to get nationally-recognised NVQ qualifications
• All our team leaders are currently taking an Institute of Leadership and Management course at Northampton University
• Our software developers and testers are forever popping out for a few days of intensive training in the latest technology and standards
• Our Compliance and Business Improvement team attends an array of annual courses to keep up to speed with the latest national and international standards
• If someone flags up a skills gap they’re invited to find a course to fill it – and we’ll fund it.